FAQs
General Information
Q: Where is Cutywood based?
A: Our headquarters and production facilities are located in Asia. To serve customers efficiently, we also operate U.S.-based warehouses for faster local deliveries.
Q: How can I contact you?
A: Email us at support@cutywood.com. We respond within 24 hours on business days.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on orders over $70.
Q: What are the shipping options and costs?
A: Shipping costs and estimated delivery times may vary for different countries and regions. Please check the shipping policy page for details.
Note: Delays may occur due to customs, weather, or other unforeseen circumstances.
Q: How do I track my order?
A: A tracking link will be emailed once your order ships. You can also use the tracking number on 17Track.
Product Details
Q: Are your kits safe for children?
A: Our kits are designed for ages 10+. Younger children must be supervised due to small parts (choking hazard).
Q: What materials are used?
A: Premium FSC-certified basswood with laser-cut precision. No splinters or rough edges!
Q: Can I disassemble and reuse the kits?
A: Yes! Kits can be safely taken apart and reassembled multiple times.
Orders & Returns
Q: Can I cancel or change my order?
A: Contact us immediately at support@cutywood.com. Changes are possible if your order hasn’t entered production.
Q: What is your return policy?
A:
- 30-Day Satisfaction Guarantee: Return unused items for a full refund.
- Defective/Missing Parts: Email photos for a free replacement or refund.
Wholesale & Custom Requests
Q: Do you offer wholesale?
A: Yes! Visit our Wholesale page for bulk pricing and terms.
Q: Can I preview a custom design before production?
A: Absolutely! Email your design for a digital mockup.
